Support Contracts

MCW provide the following types of contracts, or can arrange a bespoke contract for your company

Comprehensive Contract - click here for more information

Covers all allocated hardware, replacement parts and labour.

• 4 hour cover, 4 hour fix for servers
• 8 hour response, 8 hour fix for PC's and Printers. (Excludes printer consumables).
• Loan equipment available

Unique to MCW Group- Preventative Maintenance - within the Comprehensive Contract, we include engineer's time at your site to provide server health-checks and preventative maintenance on your systems

Remote Access - MCW can remotely access your systems where possible to provide immediate support.

Unlimited Telephone Support

Total Response Contract - click here for more information

Pre-purchased Tokens to be used against technical support and technical project work, including;

• Hardware Support
• Technical Consultancy
• On-site installation and configuration
• Telephone Support

With Total Response you have access to highly qualified consultants and engineers proficient in MCSE, Citrix Metaframe, Citrix XP, Windows 2000, Security and Firewall, Cisco and Toshiba.

Cabling Contracts - click here for more information

Covering accidental damage to cables, faults, cable replacement and labour, modules and re-patching. Arranged on a price per point basis.

Pro Active Maintenance - click here for more information

MCW realise the importance of proactively checking customers systems to guard as much as possible against debilitating viruses and down-time, and have therefore launched a new contract to compliment the support contracts currently offered. The Gold Star Contract ensures that the customers systems are checked on a quarterly basis by a qualified senior systems engineer to update anti-virus and security, as well as checking server configuration and capacity.

Please click here to view our Environmental Policy