Technical Training - Supporting Microsoft Windows 2000 Professional and Server

Course No: 2152 Course Length: 5 Days

Who Should Attend:
This course is intended for new-to-product support professionals who will be responsible for installing, customizing, and configuring Microsoft Windows 2000 Professional and Windows 2000 Server. The course also addresses the needs of computer system support professionals who are preparing to install and configure Windows 2000 and for those who are on the Microsoft Certified Systems Engineer (MCSE) Windows 2000 certification track.

Pre-Requisites:
Course 2151, Microsoft Windows 2000 Networking and Operating System Essentials, or equivalent knowledge and skills, including the ability to:

Describe the principal features of the Windows 2000 operating system and basics of networking in a Windows 2000 environment.
Describe the types of user accounts and the principal security features of a Windows 2000 environment.
Identify the tools used to perform various administrative tasks.
Describe the features of the common protocols used in the Windows 2000 networking environment.
Describe the fundamentals of TCP/IP.
Describe the network communication models used in a Windows 2000 network.
Differentiate between the various types of network architectures.
Describe common physical components used for network communication.
Describe the concepts for remote access services and the protocols used for communication with a remote host.
Describe the requirements for Internet access and web security.
Summarize network support tasks and utilities, and identify the purpose of key Windows 2000 networking utilities.

Microsoft Certified Professional Exams

This course helps students prepare for the following Microsoft Certified Professional exams:

Exam 70-210, Installing, Configuring, and Administering Microsoft Windows 2000 Professional
Exam 70-215, Installing, Configuring, and Administering Microsoft Windows 2000 Server

Day 1
Module 1: Installing or Upgrading to Windows 2000
Preparing for Installation
Installing Windows 2000 Professional
Installing Windows 2000 Server
Upgrading to Windows 2000 Professional
Upgrading to Windows 2000 Server
Resolving Setup Failures

Module 2: Configuring the Windows 2000 Environment
Managing Hardware Profiles
Configuring the Display
Exploring Advanced Taskbar Features
Changing Startup and Recovery Options
Configuring Multilingual Support and Accessibility options
Setting Environment Variables
Configuring Power Management Options
Resolving Environment Configuration Issues

Module 3: Connecting Windows 2000 Clients to Networks and the Internet
Overview of Windows 2000 Connectivity
Connecting to a Microsoft Network
Connecting to a Novell Netware Network
Connecting to the Internet
Resolving Network Connectivity Issues

Day 2
Module 4: Creating and Managing User Accounts
Introduction to User Accounts
Requirements for New User Accounts
Creating a User Account
Setting Password Requirements
Setting Properties for User Accounts
Customizing User Settings with User Profiles
Managing User Data by Creating Home Folders
Resolving User Access Issues

Module 5: Managing Access to Resources by Using Groups
Introduction to Groups
Developing a Group Strategy
Using Built-in Groups
Implementing Groups
Resolving Access Management Issues

Module 6: Configuring and Managing Disks and Partitions
Windows 2000 Disk Storage Types
Partitioning a Basic Drive
Creating Volumes on a Dynamic Drive
Performing Common Disk Management Tasks
Resolving Disk and Partition Configuration Issues

Day 3
Module 7: Managing Data by Using NTFS
What are NTFS Permissions?
How Windows 2000 Applies NTFS Permissions
Assigning NTFS Permissions
Compressing Data on an NTFS Partition
Configuring Disk Quotas on NTFS Volumes
Resolving Data Management Issues

Module 8: Providing Network Access to File Resources
What are Shared Folders?
Creating Shared Folders
Combining NTFS Permissions and Shared Folders
Configuring Shared Folders by Using Dfs
Resolving Shared Resource Issues

Module 9: Configuring Printing
Introduction to Windows 2000 Printing
Adding a Printer
Configuring a Network Printer
Configuring Web-Based Printer Support
Resolving Printing Issues

Day 4
Module 10: Implementing Windows 2000 Security Topics
Introduction to Windows 2000 Security
Windows 2000 Security Policies
Implementing Security Policies
Auditing Access to System Resources
Securing Data by Using EFS
Resolving Security Issues

Module 11: Maintaining the Windows 2000 Environment
Managing Applications
Deploying Service Packs and Hot Fixes
Managing Hardware
Resolving Environment Configuration Issues

Module 12: Monitoring and Optimizing Performance in Windows 2000
Monitoring System Resources
Monitoring Event Logs
Optimizing Performance
Resolving Monitoring and Optimization Issues

Day 5
Module 13: Implementing Disaster Protection
Configuring an Uninterruptible Power Supply
Providing Data Redundancy with Fault-Tolerant Volumes
Using the Backup Utility
Recovering from a Computer Disaster
Resolving Disaster Protection Issues

Module 14: Configuring Windows 2000 for Mobile Computing
Configuring Hardware for Mobile Computing
Configuring Power Management Options for Mobile Computing
Making Files Available Offline
Connecting to a Network Remotely
Resolving Mobile Computing Issues

Module 15: Installing and Configuring Terminal Services
Introduction to Terminal Services
Planning the Installation
Configuring a Terminal Server
Installing Terminal Services
Installing Licensing Server
Connecting to a Terminal Server
Installing Applications on a Terminal Server
Resolving Terminal Services Issues

Module 16: Implementing Windows 2000 Servers and Clients
Implementing Windows 2000 Professional on a Client Computer
Implementing Windows 2000 Servers

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